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Employers are beginning to wake up to the fact that it is not enough to just have information posted. It must be easy to navigate, interactive, and personalized. Employees with this type of portal will find it much easier to self-service their inquiries on benefits, time off, or even how to sign up for learning and development opportunities. This kind of system tends to lower the amount of time service center employees spend on simple, lowvalue activities and maximizes their ability to focus on more strategic and impactful work with the employees who need it.