 |
|
 |
|
|
|
| |
 |
|
| |
 |
| |
 |
Request a Call |
|
|
|
 |
|
|
| |
|
Watch a Demo |
|
|
|
|
|
|
| |
|
View a Webcast |
|
|
|
|
|
|
| |
|
Download a Datasheet |
|
|
|
|
|
|
| |
|
Read a Case Study |
|
|
| |
 Level 3 wanted to bring employees to one HR portal site to access all of the information and transactions needed to complete work/life events. Its existing portal was not personalized or searchable, and therefore not presenting relevant information on-demand. Level 3 also wanted to create an HR call center to provide responses to employee inquiries. A third business driver was the desire to separate HR administration from HR leadership – allowing HR to operate more strategically as a business partner vs. “answering phones.” The Solution? AnswerSource Workforce Portal, Shared Services/Call Center and Employee Communications...
Read More |
|
|
|
|
|
|
|
|
|
|
Home | Solutions | HR Shared Services/Call Center |
|
|
|
|
|
|
|
|
Ensure Accuracy and Consistency While Getting Reps Up-to-Speed Fast |
|
|
|
|
| |
|
|
| AnswerSource HR Shared Services/Call Center is a comprehensive solution combining call tracking software with a personalized, searchable HR knowledgebase – enabling HR Shared Services/Call Center reps to provide fast, accurate and consistent resolution to employee questions and issues. |
|
| The Business Case for AnswerSource HR Shared Services |
|
| Many HR organizations are creating internal HR Shared Services/Call Center operations as a means of reducing process costs, improving the quality of service to the workforce and separating HR leadership from the day-to-day administration of HR programs and services. But while the advantages are clear – there are challenges, |
|
| including getting call reps up-to-speed in a timely manner; employee inquiry response time; accuracy and consistency; and accessing localized policies, benefits eligibilities and more. That’s why many HR Shared Services/Call Centers are deploying AnswerSource HR Shared Services/Call Center – a unique, personalized HR Knowledgebase – integrated with HR-specific case management tools – that can help you: |
|
|
|
| |
|
Improve employee morale and retention with fast, accurate responses |
|
Minimize costly escalation of unresolved issues with first-call response |
|
Speed time to productivity for customer service reps |
|
Mitigate liability due to open, unresolved tickets and inaccurate information |
|
Provide a common source for tracking all issues |
|
Eliminate the risk of losing track of issues or inquiries in the system |
|
Balance workload equitably among customer service representatives – increasing efficiency of the department
as a whole |
|
Minimize duplication of effort and control employees who go “answer shopping” |
|
Provide statistics and reporting on the types of issues and resolutions |
|
|
| |
|
|
| |
Key Features and Benefits |
|
|
| |
 |
Facilitates first-call, accurate responses with one-click access to AnswerSource Employee Communications knowledgebase content, caller history and other employer defined information |
|
Optimizes searches through indexing and meta-tags |
|
Configurable dashboard provides direct access to open calls, ticklers, announcements, documents and reports |
|
Pre-populates tickets with employee data from integrated HRM and other employee-related, relevant systems |
|
Provides pre-defined report templates along with ad hoc reporting capabilities |
|
Allows CSRs to assign and escalate tickets to appropriate resolution level |
|
Posts and manages multiple HR documents |
|
|
| |
|
|
| |
Software-as-a-Service Means Rapid Deployment and a Low Total Cost of Ownership |
|
|
| |
|
Flexible via configuration – not customization – meaning a rapid, cost-effective deployment |
|
Hosted and maintained by Enwisen’s world-class customer service organization |
|
Highly scalable, available and accessible |
|
Integrates data from any Applicant Tracking, Recruitment, HCM, Performance Management, Compensation Management, Payroll, Benefits and/or 401(k) provider |
|
World-class security with the highest standards for disaster recovery and protection of sensitive HR data |
|
|
|
|
|
|
Part of the AnswerSource Workforce Portal |
|
|
| |
|
|
| Enwisen delivers technology that helps employers leverage the web to communicate with its workforce. Our AnswerSource Workforce Portal – a suite of on-demand, personalized and searchable communications applications – engages new hires with a personalized onboarding experience, promotes informed benefits consumerism and improves employee service and communication via more effective self-service, employee portals and shared services environments. |
|
| AnswerSource is rapidly deployed, and fully hosted and maintained by Enwisen – allowing employers to dramatically improve the employee experience by making “must do” workforce communications – for all phases of the employee life cycle – more effective, more strategic and less costly. |
|
| AnswerSource has produced measurable ROI for hundreds of customers – like Yahoo!, Memorial Health Care, State of Montana, Alegent Health, Nissan North America, Hershey Entertainment & Resorts, W.L. Gore & Associates, Level 3 Communications, Hannaford Bros. Cos., Masco and MasterBrand. |
|
| |
|
|
|
|
|
|
|
|
