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Executing on Strategic Initiatives
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AnswerSource Knowledge Center Helps Companies Solve the Biggest HR Business Challenges – Deployed for Most Companies in Six to Eight Weeks

 
 
Challenge # 1: Reduce the cost of delivering benefits while increasing satisfaction
and adoption
  Enwisen Solution  
Eliminate printing and mailing costs
Decrease calls to HR via online open enrollment tours/electronic acknowledgement
Maximize adoption of consumer choice health plans via online communications and decision support tools
   
   
  Make Employees More   Informed Benefits   Consumers:
  Educate
  Evaluate
  Engage
  Customer Success  
   ZIONS Banks
Zions Bank
 
34% adoption first year with HSA program
   
Eliminated all enrollment paper: forms, SPDs
   
Eliminated all mailing costs
       
   Independence Bank  
Independence Bank
   
Saved $250,000 first year in enrollment costs  
  MPS Group
MPS Group
Saved $2 million on premiums
 
-
New plans and design
-
Drove the right people to the right plans
 
  Memorial Care
Memorial Care
Lowered premiums for Memorial and its employees by 10-30%
Lowered overall benefits costs to under
4% of payroll (national average is 12%)
Lowered premiums enough for lowest
paid employees to enroll dependents
for first time
Went 100% paperless for enrollment
Served 8,000+ enrollees with only 2 service center staff
 
   
Challenge # 2: Retain top talent
     
  Enwisen Solution  
Help employees fully understand the value of their total rewards
Provide “on demand” access to personalized total compensation information year-round
  Customer Success  
   Yahoo
Yahoo
 
Measured reduction in turnover from previous year
   
3,000 hits per month
   
100s of emails expressing thanks from employees and managers
   
Spike in 401(k) enrollment
   
Introduced medical cost-sharing with “nary a whimper”
         
    Hitachi Data System
Hitachi Data Systems
50% reduction in printed compensation statements
85% employees viewed in first week
 
   
  Challenge # 3: Do “more with less” across all levels of the workforce – Streamline processes such as enrollment and Onboarding  
     
 
  Enwisen Solution  
Provide true Employee Self-Service with “content-in-context”
Streamlines processes for work/life events such as enrollment and Onboarding employees
 
Provides “on demand” access to detailed answers on all Employee benefit plans and company policies
 
Drives informed enrollment choices with intelligent decision support and modeling tools
 
Reduces calls to HR via online tours – links to forms, allows electronic acknowledgement
Saves time, money and valuable HR resources
  Customer Success  
   PlumCreek
PlumCreek Timber
   
First-year ROI of 1000%
     
-
Eliminated $300K in orientations for new acquisitions
     
-
Cut $20K/year of manager time and paper costs
     
-
Cut remote HR site visits, saving $75K yearly
     
-
Eliminated old HR intranet
       
    Jergens
Jergens
Eliminated HR intranet – reducing HR and IT costs
Increased employee service with decreased HR staff
Redeployed HR staff to more strategic work
 
   
  Challenge # 4: Push front-line responsibility for work/life events to employees
and managers
 
     
 
  The Problem  
Managers are key to employee retention and productivity – most employees leave their jobs
due to dissatisfaction with their manager
Having managers be the first point of response to employee actions and issues is a must to maximize productivity
Yet, this is not without risk for managers who do not understand HR policies and legal issues:
 
Chubb 2004 Private Company Risk Survey
 
-
26% executives reported company had been sued by employee or former employee
   
-
22% reported having an employee file discrimination or harassment complaint with EEO
or state agency
  Enwisen Solution  
AnswerSource allows the benefits of Manager Self Service while mitigating the risk
Provides managers with “just in time” information to conduct daily activities such as hiring, approving pay increases, conducting performance appraisals and more
  Customer Success  
   Gevity
Gevity
 
Pushed HR regulatory content to hundreds of field managers and service center reps
   
Reduced field errors
   
Reduced call center inquiries
   
Improved call center services – first call resolution/faster calls
       
    Stanford Federal Credit Union
Stanford Federal Credit Union
Reduced payroll mistakes to less than 3%
Cut approval time from weeks to hours
 
     
 

Also in this Section

Executing on Strategic Initiatives
AnswerSource for Employers
 
AnswerSource Employee
   
Total Compensation
Benefits Communications
Decision Support
Work/Life Events
Company Policies
Onboarding
 
AnswerSource Manager
   
Managing People
Manager Work Events
Compensation
Performance Management
Employee Development
Staffing
 
 
AnswerSource HR
   
HR Professional
Service Center
 
AnswerSource Technology Overview
 
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