HR Service Center, Employee Retention: Enwisen

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Home | Solutions | Employers | AnswerSource HR | Service Center

AnswerSource HR – Service Center

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	Enwisen’s HR Service Center is powerful, flexible, cost effective, and quick to install. The bottom line is that it has helped us to deliver better service to employees.

	Stan Kenyon, New Practice Leader Crayford Benefit Consultants

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	Integrates with AnswerSource Employee to respond to employee inquiries quickly and accurately with personalized information based on employee role

		Improves employee morale and retention

	Reduces costs by increasing first call resolution, speeding up CSR ramp-up, improving productivity and decreasing liability

	Organizes tracking and reporting

		Searchable call history

		Ad hoc online reports plus pre-defined report templates

		CSRs can assign and escalate tickets to appropriate resolution level

		Post and manage multiple HR documents

	Configurable dashboard provides direct access to open calls, ticklers, announcements, documents and reports

	Searches on employee name / ID, or direct look-up from integrated HRMS views – integrates with all vendor and / or in-house HR platforms

	Allows issue tickets to be configured to include your specific company fields and drop down menus

	Pre-populates tickets with employee data; tickets include embedded, one-click access to AnswerSource Employee content, caller history and other information you define.

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