Managers can more quickly make informed employee-related decisions when they have ready access to Human Capital Management knowledge, and they can reduce the number of repetitive inquiries to corporate HR departments. Moreover, tracking a manager's interaction with an HCM knowledgebase can identify gaps in organizational communication and training. This information can help organizations craft workplace learning experiences that are tailored to the needs of managers as well as employees.
Kathryn Weld, Ph.D.
HCM Research Director, Aberdeen Group
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The Business Need
For companies to operate at maximum effectiveness and productivity, they must empower line managers to be the first point of access to the needs of their employees.
There is proven ROI to having effective front-line managers – studies show that most employees who leave for new jobs exit because of their manager.
Although the need to push responsibility for day-to-day work events out to line managers is recognized by employers, it is also recognized by HR as not being without risk. For example, according to the 2004 Chubb Survey:
26% executives reported company had been sued by employee or former employee
22% reported having an employee file discrimination or harassment complaint with EEO or state agency
AnswerSource Manager allows employers to reap the benefits of empowering line managers while mitigating the risk.
Key Benefits:
More effective managers
Single point of access to personalized information based on roles of
managers and their employees
“On demand” coaching
Consistent execution on company policies
True self-service – maximum ROI on Manager Self Service platforms
Decreased compliance-related liability
Support for All Phases of the Employee Life Cycle
AnswerSource Manager supports all work events associated with the employee life cycle with:
