HR Shared Services: Best Practices, Business Model and Technology - Sponsored by HCI

• Why move to a Shared Services model - role in transforming HR.
• Four fundamentals in HR Shared Services success: People, Process, Technology & Governance.
• How to take advantage of industry best practices to ensure HR Shared Service Center success.
• Real-world examples of HR transformation, response time improvements and ROI achieved.

Transforming HR: Leveraging Technology to Provide Better HR Services with Fewer Resources and Lower Costs – The Advantages of a Multitier Approach

• The challenges of HR transformation.
• How to reduce your annual cost per employee for HR services.
• Gaining executive buy-in for new model of HR shared services. 
• How to dramatically improve services: Tier 0 (self-service); Tier 1 (first-call response with higher volume and fewer reps; and Tier 2 (minimizing escalation).
• Real-world employer proof points.

How an HR Knowledgebase Increases the Effectiveness of HR Shared Services/Call Center Operations

• Challenges of creating an effective HR shared services/call center operation.
• How to leverage an HR knowledgebase to dramatically increase operational effectiveness.
• The importance of extending the model to include self-service and a workforce portal.
• Five key considerations when evaluating an HR knowledgebase.
• Key benefits of an integrated HR-specific case management/call tracking tool.

How Organizations Can Meet Critical Business Goals by Leveraging On-Demand Workforce Communications Technologies

• Challenges with current employee portals that are missing valuable info and decision support for day-to-day work/life events. 
• Innovative communication technologies that empower the workforce and provide tangible benefits to both employer and employee. 
• Proof-of-concept case studies of world-class organizations getting ROI results from these technologies.
• Benefits of web-based on-demand knowledgebases, benefits decision support tools, total rewards statements and onboarding orchestration applications.

Innovative Next-Generation Communications Technologies to Effectively Communicate with a Multigenerational Workforce – Sponsored by HCI

• Expectations of today's internet-savvy workforce regarding the way they get the information they need.
• Creating a unified employee portal that meets the needs and expectations of today's internet-savvy workforce.
• Next-generation communication technologies to effectively communicate with a multigenerational workforce.

Preboarding, Onboarding and Engaging Employees from Day Zero – Sponsored by HCI 

• The importance of thinking about employee retention simultaneously with employee onboarding.
• The benefits of a personalized, focused preboarding experience to enable a productive career start – as opposed to a frustrating, administratively focused one.
• How well-designed onboarding programs can turn a new hire into a dedicated employee and how you can reduce costs of turnover.
• Changing workforce demographics and expectations of Generation X and Y candidates have driven the need for improved onboarding tactics.
• Review of newest technologies available for the onboarding process to help speed up time to productivity and improve employee morale as well as your bottom line.

You Built It, but Did They Come? Creating a Dynamic Employee Portal – Sponsored by HCI

• Challenges of current employee portals: how do you attain the goal of a single source for all workforce information including work/life events?
• Expectations of internet-savvy workforce that is used to personalized, searchable and interactive websites with dynamic modeling and decision support tools.
• Key components of next-generation employee portal and communication technologies to achieve portal goals.

All Aboard: Effective Onboarding Techniques and Strategies – Aberdeen Benchmark Report

• How organizations are  looking beyond traditional new hire orientation and forming innovative onboarding strategies.
• How 100% of best-in-class companies increased new-hire retention are 4.5 times more likely to shorten time to productivity for new employees and are nearly 3 times more likely than other companies to improve completion rates for onboarding tasks.
• Roadmap for organizations to achieve superior performance through best-in-class use of onboarding: strategy, capabilities and technology utilization.