- Lean principles applied to HR and their role in HR Transformation
- Organizing to eliminate waste with cross-functional work cells
- Defining Shared Services 2.0 – and who should explore it
- The role of cloud and SaaS-based technologies in driving adoption/success
- Planning and deploying HR Shared Services – focus on results
- Three Key Performance Indicators that define best-in-class organizations
- Which onboarding initiatives are most successful and why
- Essential technologies enabling best-in-class performers
- How onboarding can result in significant ROI
- The compelling economic and business case to “move to the cloud” for government organizations
- The cloud promise: less complexity, lower cost, access to new applications, flexibility and scalability
- How Software as a Service (SaaS) and Platform as a Service (PaaS) vendors like Enwisen can help
- Case studies of successful government organizations achieving significant gains through cloud computing – including Enwisen customer The Commonwealth of Pennsylvania
- Common onboarding business challenges
- Role of technology in onboarding initiatives
- Exploring common onboarding myths with proof points from real-life examples
- ROI calculations with hard-dollar cost-savings for building a successful business case
- Why move to a Shared Services model - role in transforming HR.
- Four fundamentals in HR Shared Services success: People, Process, Technology & Governance.
- How to take advantage of industry best practices to ensure HR Shared Service Center success.
- Real-world examples of HR transformation, response time improvements and ROI achieved.
- The challenges of HR transformation.
- How to reduce your annual cost per employee for HR services.
- Gaining executive buy-in for new model of HR shared services.
- How to dramatically improve services: Tier 0 (self-service); Tier 1 (first-call response with higher volume and fewer reps; and Tier 2 (minimizing escalation).
- Real-world employer proof points.
- Challenges of creating an effective HR shared services/call center operation.
- How to leverage an HR knowledgebase to dramatically increase operational effectiveness.
- The importance of extending the model to include self-service and a workforce portal.
- Five key considerations when evaluating an HR knowledgebase.
- Key benefits of an integrated HR-specific case management/call tracking tool.
- Challenges with current employee portals that are missing valuable info and decision support for day-to-day work/life events.
- Innovative communication technologies that empower the workforce and provide tangible benefits to both employer and employee.
- Proof-of-concept case studies of world-class organizations getting ROI results from these technologies.
- Benefits of web-based on-demand knowledgebases, benefits decision support tools, total rewards statements and onboarding orchestration applications.
- Expectations of today's internet-savvy workforce regarding the way they get the information they need.
- Creating a unified employee portal that meets the needs and expectations of today's internet-savvy workforce.
- Next-generation communication technologies to effectively communicate with a multigenerational workforce.
- The importance of thinking about employee retention simultaneously with employee onboarding.
- The benefits of a personalized, focused preboarding experience to enable a productive career start – as opposed to a frustrating, administratively focused one.
- How well-designed onboarding programs can turn a new hire into a dedicated employee and how you can reduce costs of turnover.
- Changing workforce demographics and expectations of Generation X and Y candidates have driven the need for improved onboarding tactics.
- Review of newest technologies available for the onboarding process to help speed up time to productivity and improve employee morale as well as your bottom line.
- Challenges of current employee portals: how do you attain the goal of a single source for all workforce information including work/life events?
- Expectations of internet-savvy workforce that is used to personalized, searchable and interactive websites with dynamic modeling and decision support tools.
- Key components of next-generation employee portal and communication technologies to achieve portal goals.
- How organizations are looking beyond traditional new hire orientation and forming innovative onboarding strategies.
- How 100% of best-in-class companies increased new-hire retention are 4.5 times more likely to shorten time to productivity for new employees and are nearly 3 times more likely than other companies to improve completion rates for onboarding tasks.
- Roadmap for organizations to achieve superior performance through best-in-class use of onboarding: strategy, capabilities and technology utilization.
- Business drivers for moving to HR Shared Services
- Scope of HR services delivered via service centers
- Cost implications of HRSS investments
- Planned HR technology deployments