- HR Shared Services deployment-SAP core - Saved $3.5M - Reduced cost of HR service delivery to $8-/employee

- HR Shared Services deployment-SAP core - 13 countries, 4 languages, in 4 months - HR aligned with corporate goals - Meeting SLAs within same year - 30-second CSR speed to answer - Over 1.8M portal page views

- Onboarding - Healthcare

- Benefits decision support - Cost containment - Increased HDHP participation

- Onboarding

- Onboarding - HR Portal / Knowledgebase

- Onboarding deployment-PeopleSoft core - Day 2 productivity enhanced - Interfaced provisioning system

- Portal - Self-service - Benefits decision support

- Healthcare cost containment, ROI - Reduced premium costs for Memorial and employees - Significant increase in adoption of plans - Benefits enrollment - Benefits communications and decision support

- HR Knowledgebase - Infinium Core - HR Transformation - Hospitality Industry

- HR Shared Services deployment-PeopleSoft core - 60% fewer CSR's than originally budgeted - Cut HR service delivery costs by almost 50%

- Total Rewards Statements - HR Portal - Benefits Decision Support