AnswerSource™ HR Shared Services integrates the three critical elements needed for effective HR service delivery.

You can use the three components listed below as an integrated end-to-end HR shared services solution. Individual components can also be used with solutions you may already have in place: for example, you can use AnswerSource HR Knowledgebase with your own customer relationship management (CRM) system.

AnswerSource HR Shared Services includes:

• AnswerSource HR Portal / Knowledgebase: Delivers advanced search capabilities with personalized answers on policies, benefits and much more. Can be accessed directly by employees and CSRs.
  The portal unifies all back-end HR-related self-service solutions, the knowledgebase and your HRIS – with a single sign-on and easy-to-use front-end interface.
• AnswerSource HR Shared Services: Delivers case-management system for call-ticket tracking, workflow routing for issue resolution and extensive reporting capabilities.
• HRIS integration: AnswerSource delivers front-to-back integration of your HRIS email and telephony systems with our portal/knowledgebase and call ticket tracking system.