• Allows employees and managers to answer their own HR questions in two clicks or less.
• Empowers helpdesk or service center staff to provide accurate answers on the first call.
• Helps contain healthcare costs by promoting informed employee benefits decision support.
• Provides personalized, searchable employee, manager, HR and benefits communications.
• Unifies all HR, benefits and self-service solutions in a Web 2.0 front-end portal interface.
• Knowledgebase also interfaces with other portals you may have in place, such as Microsoft SharePoint or IBM WebSphere.

AnswerSource HR Shared Services/Case Management

• HR portal, HR knowledgebase and HR-centric case management tools interface for the industry’s leading end-to-end, comprehensive HR shared services/case management solution.
• Helpdesk/service center staff provide accurate answers on the first call.
• HR shared services center/helpdesk can handle a higher number of calls with fewer reps.

AnswerSource Onboarding / Offboarding

• Orchestrates the entire onboarding process – simplifies management for new hires, hiring managers and HR.
• Streamlines onboarding and offboarding costs and processes.
• Engages new employees with a personalized new-hire experience – extends onboarding well past Day One, Day 30, Day 90 and beyond.
• Increases Day One productivity.

AnswerSource Total Rewards Statements

• Dynamic online tools help employees fully understand and leverage their total compensation.
• Modeling tools and calculators engage employees to participate in “total wealth.”
• Reduces turnover while increasing participation in voluntary programs.
• Eases pain of healthcare increases.