Ed Golitko, former Senior Director of Human Resources at EMC Corporation, was tasked with a major HR transformation –the goal of enabling HR to provide more strategic value.

EMC’s solution? A new model for HR Service Delivery, including leverage SaaS technology to provide employees with immediate, 24/7, personalized access to HR.

Key to this new model was an HR Shared Services Center. By deploying Enwisen’s full HR Service Delivery Suite – including HR Knowledgebase, HR Case Management, Onboarding and Total Rewards – EMC new-hires are effectively onboarded.

Members of the EMC workforce can answer their own HR questions 80-90% of the time without calling HR; and their shared service center can handle a higher volume of calls with fewer reps – most resolved on the first call.

EMC has proven that, through leveraging technology, they free HR talent from administrative tasks – moving from spending 70-80% of their time on administrative work to a fraction thereof and creating the opportunity to develop powerful strategic initiatives with EMC’s management teams.

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“This entire system and process is going to be the glue that brings HR together worldwide… and take HR out of the administrative process and into strategic initiatives with out management teams.”
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