For more information on how a multi-tier approach provides better HR service delivery, with fewer resources and lower costs, read our latest whitepaper here.
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Better HR service delivery. Fewer resources. Lower costs.
Why Move to a New Model of HR Service Delivery?
There are Three Key Business Drivers for moving to a new model of HR service delivery:
The third business driver focuses on facilitating the “HR Golden Rule” – which says that HR wants to serve its employees with the same level of excellence that it expects from employees when they serve your organization’s customers.
But is it Possible? Can You Actually Improve Service with Fewer Resources and Lower Costs?
Customers using the AnswerSource HR Service Delivery Suite prove every day that you can.
AnswerSource customers have:
Reduced the cost of providing services for employees by 20–50% annually.
Effectively engaged new hires while reducing new hire turnover.
Provided a portal environment where employees and managers can get their own answers to HR questions 70
–90% of the time in "Tier 0."
Reduced healthcare costs for their organizations and employees.
Created call centers where the lowest number of customer service reps can manage the highest number of calls – with record-breaking first-call resolution numbers.
Freed HR talent to provide more value at the business-unit level.
Helped employees understand and leverage their total rewards.
