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An Enwisen – Lawson Customer Success Story |
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Creating a Dynamic Employee Portal at Hannaford Bros. Co. |
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To deliver on HR strategies across the workforce, Hannaford Bros. Co. is building a world-class employee portal to provide their 26,000 associates with the information they need – when they need it – to complete end-to-end work/life events. The Hannaford Advantage portal integrates HCM and self-service applications from Lawson with Enwisen’s AnswerSource Knowledge Center – a comprehensive suite of personalized, searchable, on-demand HR, Benefits and Total Rewards communications. Chad Flynn, Hannaford’s Manager of HR Technology, shares their experience. |
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The Customer: Hannaford Bros. Co. |
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 Founded in 1883 and headquartered in Scarborough, Maine, Hannaford operates 160 supermarket/pharmacies in the Northeast United States. Hannaford Bros. Co. is a member of Delhaize America, the U.S. division of Brussels-based Delhaize Group (NYSE:DEG), with $16.6 billion in sales and more than 1,500 stores under different banners, from Maine to Florida. Hannaford’s success comes from both listening to customers and the experience and dedication of its 26,000+ associates. The company takes great pride in developing associates by offering a wide range of opportunities for professional growth. |
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| Business Need and Solution |
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| As part of delivering HR programs and services, Hannaford is building a dynamic, scalable portal to help associates make informed, effective decisions when completing the entire range of “hire-to-retire” work/life events. The key business drivers for the project include: |
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Increasing awareness and understanding of total rewards |
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Increasing utilization of self-service solutions |
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Successfully onboarding new hires |
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Helping associates become more informed benefits consumers |
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Making line managers more effective |
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Reducing calls to HR while improving service to associates |
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Benefits Plan Comparison within Lawson
Benefits Administration |
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| For the portal to be successful, it had to include both transactions and integrated communications/decision support; be available on-demand, 24x7 from work or home; and be both searchable and personalized. To meet its goals, Hannaford integrated Lawson’s HCM and self-service suite with Enwisen’s AnswerSource Knowledge Center suite of on-demand HR communications. |
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| For the portal to be successful, it had to include both transactions and integrated communications/decision support; be available on-demand, 24x7 from work or home; and be both searchable and personalized. To meet its goals, Hannaford integrated Lawson’s HCM and self-service suite with Enwisen’s AnswerSource Knowledge Center suite of on-demand HR communications. |
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“We started our project with the Lawson solutions, and were very pleased with its workflow and transactional capabilities. But we realized that we could not meet our portal goals unless associates had communications and decision support ‘in-context’ to facilitate these transactions. That’s when we made the decision to use AnswerSource as the content component of the Hannaford Advantage portal. We chose the Enwisen solution because of its broad range of modules, rapid deployment and ability to seamlessly integrate into the Lawson applications,” said Chad Flynn, Hannaford’s Manager of HR Technology. |
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The Results |
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By implementing Enwisen’s Total Rewards Statement, associates and managers are able to now view all compensation information – from the Lawson and various third-party financial services companies – in one single place. “The rewards statement has been very successful in helping our associates understand their total compensation. It has helped us retain talent and increase participation in our 401(k), wellness and other programs,” said Flynn. “In fact, we had a senior pharmacist who changed his mind about leaving for a competitor after using the statement to understand the value of unvested stock options that would be left on the table”. |
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By integrating Enwisen’s Benefits Communications and Decision Support with Lawson’s Benefits Enrollment solution, Hannaford was able to achieve a 100% paperless enrollment. “Tools such as plan comparisons, medical cost estimators and calculators helped increase participation in our CDHP, and, in general, drive the right employees to the right plans – an important step in health care cost containment for both Hannaford and our associates,” Flynn commented. |
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By implementing Enwisen’s Onboarding Tour, Hannaford provides its new associates with a personalized onboarding experience that includes acknowledgements of company policies and benefits tours. “This not only helps us build our brand as an employer of choice, but it helps managers provide timely, fair and consistent responses during the recruiting and onboarding process,” said Flynn. “We hire over 10,000 associates per year. If the Enwisen solution saves managers just one hour of time associated with each new hire, that is 2,500 hours of manager time annually that can be redeployed to other projects”. |
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| Associates access the Hannaford Advantage from work or home; kiosks are provided in retail location employee break rooms. Through the AnswerSource component, associates and managers find personalized, searchable information about benefits, pay, health care, wellness programs, human resource policies and workplace resources. The online system outlines the tasks employees need to complete in connection with common work and life events. For example, if an employee is having a baby the system provides links to financial modeling tools, adding a dependent and health coverage information. |
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Because both associates and managers have access to up-to-date information, hosted and maintained by Enwisen, AnswerSource has also significantly reduced the 500 calls per month HR was receiving from line managers. If transactions are required, the content automatically links to the associated Lawson transaction. |
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The integrated Lawson-Enwisen solution helped us launch a portal that is exceeding all expectations. Our associates find it easy to use, and use it often. Most important, it is helping us improve service to our workforce by getting them the information they need when they need it. |
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| Chad Flynn, Manager HR Technology, Hannaford |
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| AnswerSource Life Events inside Lawson |
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Manager Effectiveness |
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The next phase of Hannaford’s portal initiative will integrate Enwisen’s manager work events with Lawson’s manager self-service. This will allow managers to get immediate answers to questions such as, “What is our policy on leaves of absence?” or “How do I handle a challenge to a performance review?” “Employees usually leave managers, not companies, and we are committed to helping our managers be as effective as possible,” said Flynn. |
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The Results: “Above and Beyond Expectations” |
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“The integrated Lawson-Enwisen solution helped us launch a portal that is exceeding all expectations. Our associates find it easy to use, and use it often. Most important, it is helping us improve service to our workforce by getting them the information they need when they need it. After all, the best call to HR is the one that is never made,” he concluded. |
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For More Information: |
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www.enwisen.com |
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(800) 685-5578x240 |
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