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Home | Company | Careers | Senior Customer Implementation and Support Developer |
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| Senior Customer Implementation and Support Developer |
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About Enwisen |
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Founded in 1994, Enwisen is the leader in providing HR and benefits communication portals. Enwisen’s solutions enable employers, brokers, and outsourcers to deliver vital HR communications to employees and dependents through Enwisen’s award-winning web solutions, AnswerSource and BrokerSource. |
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We offer a competitive benefits package with paid vacation, holidays and sick leave; employer-paid employee health, dental, life & AD&D, LTD, and vision insurance coverage; and voluntary plans, including FSA, voluntary life and 401(k) with employer match.
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SR. Customer Implementation and Support Developer |
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Enwisen is the leader in online human resources and employee benefits communication. The Technical Support position at Enwisen will work within the Operations group to provide telephone and email-based technical support of web-based software applications for prospective clients, customers, partners, as well as to the internal production team. In addition to having strong customer relationship skills, the candidate must have a strong background in technical support with the ability to solve problems independently and creatively. The candidate should be willing to learn new skills as required with a focus web-based development technologies. |
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Responsibilities |
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Provide Email and telephone based technical support |
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Identify and document product issues, enhancements, and requests |
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Work cross-functionally with other Enwisen departments to resolve client issues |
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Provide Helpdesk support for internal office computer systems |
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Assist Project Managers with new feature upgrades to software platform |
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Qualifications/Skills |
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Minimum 1 year of phone/email based technical support |
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Excellent customer relationship skills |
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Excellent analytical and troubleshooting skills |
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Excellent written and oral communication skills in English |
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Ability to manage multiple tasks in a fast-paced environment |
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Experience with web technologies including HTML/CSS and JavaScript, SQL with a desire to learn |
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Technologies |
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Experience with web technologies including HTML/CSS and JavaScript, SQL with a desire to learn |
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HTML / CSS – Hand code HTML and CSS. Ability to define CSS styles. Tools: Homesite |
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FLASH - basic flash and flash video integration skills. Tools: Flash CS3 |
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Graphics - web graphic creation and optimization. Tools: Photoshop, SnagIt |
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Ability to support Windows 2000/XP |
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BA, BS degree in technical discipline or equivalent experience |
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Salary will commensurate with experience. |
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Apply by sending your resume/cover to jobs@enwisen.com. |
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