PEO Knowledgebase / Portal

Today’s workforce is used to going online to pay personal bills, plan trips, shop, get the latest sports scores and more. And they want this capability at work. AnswerSource PEO Knowledgebase / Portal brings the power of the Internet to your worksite employees – allowing them to access their own, relevant HR information 24/7, from any browser at work or home.

Bottom Line? Higher worksite employee satisfaction, fewer calls to your call center and reduced costs – providing you with a leading edge in the competitive PEO market.

Worksite employee-facing home page with access to personalized, searchable policies, benefits info and more.

Both worksite employees and call center reps access the knowledgebase for 2-clicks-or-less access to personalized policies, benefits and more. For employees, this means immediate responses to HR questions when they need them. For call center reps, this means the ability to provide answers on the first call – typically in just a matter of minutes. And for you, it means the ability to handle higher call volume with fewer CSRs.

Worksite employees/line-managers and call center reps access the continuously updated knowledgebase via either your portal or the AnswerSource portal interface, which can stand alone or drop in to your existing portal infrastructure.

The portal interface unifies all back-end HCM and self-service solutions for a transparent self-service experience. For example – worksite employees can compare benefit options in AnswerSource PEO, and then enrol with your eBenefits self-service solution for a seamless transaction during onboarding or open enrollment.

Key Features for PEOs:

• Branded to your look and feel
• Unlimited configurations for various plans, handbooks, state/federal laws as they relate to your clients
• Easy-to-use – high usage/adoption rates even in fully “blue-collar” workforce populations
• Integration with all popular HR, Employee Self-Service, Manager Self-Service and eBenefits Self-Service solutions for a “content-in-context,” seamless, paperless self-service experience

AnswerSource PEO Knowledgebase / Portal includes:

• Employee Communications: On-demand, personalized and searchable worksite employee handbooks, policies, work/life event checklists and other HR content
       > "HR Anywhere/Anytime"

• Manager Communications: Manager handbooks and policies, coaching and “fast answers”   
       > Fair execution of policies – mitigates risk

• HR Compliance: Thousands of up-to-date state and federal regulations, best practices, case studies and checklists
      > Ensures 100% compliance with current legislation – reduces legal/administrative costs

PEO Overview HR Knowledgebase / Portal Onboarding Case Management Benefits Decision Support