PEO Case Management

If you have a satisfactory existing call center technology platform, you can easily integrate the knowledgebase so CSRs can access worksite employees’ specific policy and benefit information.  But, for a fraction of the cost of most existing call center technologies, AnswerSource Case Management has key features that save you time and money.

• Employee emulation – so CSRs see the knowledgebase answers as if they were the employee – promoting first-call resolution
• Pre-integration with the knowledgebase
• HR-centric functionality
• Easy-to-use dashboards for all stakeholders
• Pre-population of tickets from knowledgebase and HRIS
• Call histories to eliminate answer shopping
• And a SaaS model that means it's all maintained by Enwisen

Bottom Line? An HR-focused HR service delivery model that saves you time, money and resources - while providing better service to your worksite employees and clients.

PEO Overview HR Knowledgebase / Portal Onboarding Case Management Benefits Decision Support